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Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund, store credit or exchange.
To be eligible for an exchange or refund on Online purchases, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please Note: Items damaged by miss-use or improper care, are not covered by our policy. If you received items that you do not know how to use, please feel free to contact us for proper care instructions and more in depth information on your items. We are here to help.
Several types of goods are exempt from being returned.
Such as: coils, atomizers, clearomizers, cartomizers, bottled liquid, drip tips, batteries, wick and wire.
If you have placed liquid in your device we will not accept the return under any circumstances.
If you sent it back to us and we determine that you have put liquid in the device we will not issue an refund, replacement or store credit. This applies to the customers who try to clean the device before shipping it back to us.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days, or the amount will be written as check under purchaser’s name, and mailed out to shipping address used during initial order. You will be notified of which way your refund will be fulfilled.
If the device is defective and you are sending it back for an exchange you will only need to send back the defective pieces and anything that may be causing the item not to work.
Repackage the item including all original parts, packing material, instructions, etc. Within reason, this means that everything must be retuned exactly as it was sent to you. Poor repackaging, or the return of damaged merchandise, or loss of package during shipping transit could result in refusal of your return and loss of any replacement item.
Do Not send items back in regular envelop, this is not sufficient packaging and can cause items to be lost in the mail as the envelops fail.
Also, please know that we might request for more info via email, asking to send pictures of damaged or defective merchandise prior to sending the item.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.